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Last Updated: August 2025

At Deliveries by Bill, customer satisfaction is important to us. While we aim to provide reliable and professional delivery services, we understand that unexpected situations can occur. This Refund Policy explains when and how refunds may be issued.

1. Eligibility for Refunds

You may be eligible for a refund under the following circumstances:

• Cancellation Before Pickup – If you cancel at least 2 hours before the scheduled pickup time, you are entitled to a full refund.

• Service Not Performed – If we are unable to complete your delivery due to circumstances within our control, you will receive a full refund.

• Partial Refunds – In some cases (e.g., significant delays or partial service issues), we may issue a partial refund at our discretion.

2. Non-Refundable Situations

Refunds will not be provided if:

• The customer provides an incorrect or incomplete delivery address.

• The recipient is not available at the delivery location and cannot be reached.

• The delivery involves prohibited, illegal, or unsafe items.

• The cancellation request is made after pickup has already occurred.

3. Refund Method

• Refunds will be issued via the original payment method (cash, Zelle, or Venmo).

• Processing times may vary depending on your bank or payment provider, but most refunds are completed within 3–5 business days.

4. How to Request a Refund

To request a refund, please contact us with your order details at:

📧 DeliveriesByBillFL@gmail.com
📞 (561) 507-1988

We will review your request within 48 hours and notify you of the outcome.

5. Changes to This Policy

Deliveries by Bill reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with the updated “Last Updated” date.

📍 Deliveries by Bill
Fort Lauderdale, FL, USA